Terms & Conditions

1. Product Disclaimer

The cakes, decorations, and flower arrangements displayed on our website are for illustrative purposes only. While we strive to replicate the images as closely as possible, actual products may vary due to factors such as flower availability and other unforeseen circumstances.

2. Product Substitution

In the event that the specific flowers, cakes, or sweets ordered are unavailable in the delivery location, we reserve the right to substitute them with similar items of equal or higher value in accordance with our substitution policy.

3. Delivery Attempts and Failed Deliveries

We make every effort to contact the recipient prior to delivery. However, if the delivery is unsuccessful due to reasons such as the recipient's absence, incorrect address, or inability to access the premises, the order will be considered delivered. No refunds will be issued for failed deliveries under these circumstances.

4. Same-Day Orders and Delivery Delays

Orders placed after 7 PM IST on the same day will be processed for delivery on the following day. Such orders cannot be canceled or refunded. In rare cases, unforeseen circumstances may prevent the delivery of certain items. In such instances, a refund will be issued for the undelivered items.

5. Limitation of Liability

Our liability is limited to the refund of the purchase price. No other claims or damages of any kind shall be entertained. All claims must be submitted within 24 hours of the scheduled or actual delivery time.

6. Order Acceptance

We reserve the right to refuse or cancel any order at our discretion.

7. COVID-19 Delivery Restrictions

Due to the ongoing COVID-19 pandemic, deliveries may be subject to delays or restrictions. While we make every effort to fulfill orders, we cannot guarantee delivery in all cases. If an order cannot be delivered due to COVID-19 related issues, a coupon of equivalent value will be provided.

Important - 

8. Vendor Liability:

All orders placed on Cakeflora.com are fulfilled by our trusted vendors. While we take utmost care in selecting our vendors, we are not responsible for any health issues, allergies, or other problems that may arise from consuming our products. Customers agree to hold Cakeflora.com harmless from any and all claims, damages, or liabilities arising out of or in connection with the consumption of our products.

9. Vendor Information Disclosure:

For the purpose of resolving any disputes or complaints related to product quality or delivery, Cakeflora.com may disclose the identity of the vendor to the customer. However, we will only do so on a case-by-case basis and with the customer's consent.