Delivery Policy

Order Confirmation and Modification

All orders placed on Cakeflora.com are subject to manual verification. Our team may contact you via phone or WhatsApp to confirm or modify your order based on product availability or any other relevant factors.

Returns Policy

Due to the perishable nature of our products, we do not accept returns. Once an order is placed and received by the customer, guardian, security guard, or reception, it cannot be returned under any circumstances.

Shipping Policy

Customers can select their preferred delivery time slot during the checkout process. While we aim to accommodate your chosen time, please note that delivery times are subject to availability and may vary based on factors such as location, product availability, and traffic conditions. Our team will contact you to confirm the feasibility of your requested delivery time.

Normal Delivery: Orders are typically delivered between 11 AM and 9 PM.

Custom Delivery Times: Customers can select a specific delivery time during checkout. Our team will confirm the availability of the requested time slot.

Substitution Policy

In the event that a product you have ordered is unavailable, we will contact you to inform you of the substitution options. You will have the option to choose an alternative product or cancel your order entirely. If you do not respond to our notification within a specified timeframe, we reserve the right to substitute the product with a similar item of comparable quality, flavor, color, shape, or size.

Disclaimer

Cakeflora.com utilizes third-party vendors for delivery services. While we strive to ensure timely and accurate deliveries, we cannot be held responsible for any delays, damages, or other issues that may arise during the delivery process. Customers may lodge complaints regarding delivery issues through our live chat support.

Additional Considerations

Order Accuracy: Please carefully review your order details before submitting. Errors in order information may result in delays or incorrect deliveries.
Delivery Address: Ensure that the delivery address is correct and accessible. Cakeflora.com is not responsible for orders delivered to incorrect addresses.
Delivery Instructions: If you have specific delivery instructions (e.g., leave at door, call upon arrival), please include them in the order notes.
Weather Conditions: Severe weather conditions may impact delivery times and services.

By placing an order with Cakeflora.com, you agree to the terms and conditions outlined in this delivery policy.